At postersx.shop, customer satisfaction is our priority. We want every customer to enjoy a safe, reliable, and pleasant shopping experience. If you are not completely satisfied with your purchase, we provide a clear return and refund process to help resolve your concerns.

This Return and Refund Policy explains the conditions, procedures, and requirements for returning products and requesting refunds.

1. Return Period

Customers may request a return within 14 days after receiving their order.

To start a return request, customers must contact our customer service team within this period.

Email:

info@postersx.shop

Requests submitted after the applicable return period may not be accepted.

2. Return Eligibility

To be eligible for a return, the following conditions must be met:

• The product must be unused and in its original condition.

• The product must be returned with original packaging and included accessories.

• The product must not have been damaged, altered, or improperly handled.

• The customer must provide valid order information.

Products returned without meeting these conditions may be rejected.

3. Return Request Procedure

Before returning any product, customers must contact postersx.shop for approval.

Please include the following information:

• Order number

• Customer name

• Email address used for purchase

• Product details

• Reason for return

• Photos or other evidence if the product has defects or damage

Our customer service team will review the request and provide return instructions when applicable.

Customers should not send products back before receiving confirmation from postersx.shop.

4. Return Shipping Costs

Unless the product received is defective, damaged, or incorrect due to an error from postersx.shop, customers are responsible for return shipping costs.

Return shipping fees are non-refundable.

Customers should use a reliable shipping method with tracking information when returning products.

We recommend keeping proof of shipment until the return process has been completed.

5. Damaged or Incorrect Products

We carefully prepare and inspect orders before shipment.

However, if you receive:

• A damaged product

• A defective product

• An incorrect item

• A product different from your order

please contact us within 7 days after delivery.

Please provide:

• Order number

• Description of the problem

• Photos or videos showing the issue

After review, postersx.shop may provide one of the following solutions:

• Replacement of the product

• Partial refund

• Full refund

• Other appropriate resolution

6. Refund Process

Once we receive and inspect the returned product, we will notify you about the status of your refund request.

If your refund is approved, the refund will be processed to the original payment method used during purchase.

The time required for the refund to appear in your account may vary depending on:

• Payment provider

• Bank processing times

• Card issuer procedures

postersx.shop is not responsible for delays caused by third-party payment providers.

7. Non-Refundable Situations

Refunds may not be granted in the following situations:

• The customer provides incorrect delivery information.

• The customer refuses delivery without valid reason.

• The product has been used, damaged, or modified.

• The return request is submitted after the allowed period.

• The product is returned without prior authorization.

• The product is missing original packaging or components.

8. Order Cancellation

Customers may request cancellation shortly after placing an order.

If the order has not yet been processed or shipped, we will make reasonable efforts to cancel the order.

Once an order has entered the shipping process, cancellation may no longer be possible.

Customers may request a return after receiving the order according to this policy.

9. Exchanges

Currently, postersx.shop does not provide direct product exchanges.

If you wish to receive another product, please return the original product according to this policy and place a new order separately.

10. European Consumer Rights

For customers located in France and the European Union, postersx.shop respects applicable consumer protection regulations.

Customers may have the right to withdraw from online purchases within the legally applicable period, subject to applicable exceptions and conditions.

Exceptions may apply to certain products depending on their nature, customization, condition, or applicable regulations.

11. Refund for Promotional Products

Products purchased during promotional campaigns, sales events, or discount periods remain subject to this Return and Refund Policy unless otherwise stated.

Any special conditions will be communicated clearly before purchase.

12. Contact Information

For any questions regarding returns, refunds, or order assistance, please contact us:

Company Name:

postersx.shop

Email:

info@postersx.shop

Our customer support team is committed to reviewing your request and providing assistance as quickly as possible.

Thank you for shopping with postersx.shop. We appreciate your trust and support.